Privacy Policy
Last updated: May 17, 2026
Who We Are
IVF AI Clinic ("we", "us", "our") provides early-access, support, and conversational SMS experiences, including Ivy SMS. IVF AI Clinic is not a medical provider. We do not provide medical advice, diagnosis, or treatment. You can reach us at support@ivfaiclinic.com.
Information We Collect
We may collect the following information when you use our services:
- Name, email address, and phone number you provide
- Message content and conversation history from SMS, email, or web interactions
- Early-access signup details, including context you share about your situation
- Basic technical information such as browser type, device, and IP address, as needed to operate, secure, and improve the service
Sensitive and Health-Related Information
Some information you share with us, such as details about your fertility journey, may be considered sensitive or health-related. We treat this information with additional care. We use it only to provide and improve the service you requested. We do not sell sensitive or health-related information. We do not use it for advertising. We limit internal access to team members who need it to operate or support the service.
How We Use Information
We use the information we collect to:
- Provide early access and respond to support requests
- Operate Ivy SMS and send service-related messages
- Improve the reliability, safety, and quality of the service
- Prevent abuse and enforce our terms
- Comply with legal obligations
SMS Privacy
When you opt in to receive SMS messages from IVF AI Clinic, we collect your phone number and the content of messages you send and receive. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Service providers (such as our SMS platform provider) may process mobile information only as needed to help us deliver, operate, secure, and support IVF AI Clinic SMS on our behalf. They are not permitted to use your information for their own marketing purposes.
Data Retention
We retain your information for as long as your account or early-access request is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, but we work to protect your information and regularly review our practices.
Your Choices
- SMS: Reply STOP to any message to unsubscribe from SMS. Reply HELP for help.
- Email: Contact support@ivfaiclinic.com to update or delete your information, or to ask questions about your data.
- Access and deletion: You may request access to or deletion of your personal information by emailing support@ivfaiclinic.com.
Children and Minors
IVF AI Clinic is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a person under 18, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the service.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at support@ivfaiclinic.com.